Refund Policy

Thank you for choosing Reliable Bicycles for your purchase. We appreciate your trust and aim to provide you with the best possible shopping experience. If, for any reason, you find yourself unsatisfied with your purchase, please review our Refund Policy below.

1. Eligibility for Refund:

  • To be eligible for a refund, you must initiate the return process within 30 days of your original purchase.
  • Damaged products or return requests initiated after the 30-day period will not be eligible for a refund.

 

2. Conditions for Refund Eligibility:

  • The product must be returned in its original packaging.
  • The product should not have been damaged.
  • A valid receipt or proof of purchase must accompany the returned product.

 

3. Refund Process:

  • Once the returned product is received at Reliable Bicycles by Web Online S Trade LLC, located at 6199 Highway 557, Clover, SC 29710, USA, our team of professionals will inspect it to ensure it meets the conditions for a refund.
  • The refund will be processed within 2 business days after receiving the item, to the Original Payment Method used during the purchase, and can take 5-10 business days to appear in your account..

 

4. How to Initiate a Return:

If you wish to initiate a return for a refund, please follow these steps:

  • a. Contact us via email at refund@reliablebicycles.com or through our Contact Form URL: Contact Form.
  • b. You will receive further instructions and, if applicable, a shipping label after your return request is approved.
  • c. Ship the product to the following address: 6199 Highway 557, Clover, SC 29710, USA. Ensure to include the return slip in the package.

 

EXCHANGE POLICY

We also offer the option to exchange products for a different size or color variation, subject to availability. Please review our Exchange Policy below.

1. Eligibility for Exchange:

  • Exchanges can be requested within 30 days of the original purchase.
  • Exchanges for items after the 30-day period will not be processed.

 

2. Conditions for Exchange Eligibility:

  • The product must be returned in its original packaging.
  • The product should not have been damaged.
  • Original tags (if applicable) must be included.
  • A valid receipt or proof of purchase must accompany the returned product.

 

3. Exchange Process:

  • Once the returned product is received, inspected, and the conditions are confirmed, the exchange will be processed.
  • Customers are entitled to exchange an item once, provided all conditions in the Exchange Policy are met.

 

We value your satisfaction and aim to make the return, refund, or exchange process as smooth as possible. If you have any further questions or need clarification, please don’t hesitate to contact us through our provided channels. We will keep you updated on your return status via email, provided your contact information is recorded with us. Thank you for choosing Reliable Bicycles.